SWELLNESS — Shipping Policy

Last updated: 28 November 2025

1. Processing Times

All orders are processed within 1–3 business days.
You will receive a confirmation email once your order has shipped.

During high-volume periods (sales, launches, holidays), processing times may be slightly extended.

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2. Shipping Rates

Shipping rates are calculated at checkout based on:

• Delivery location

• Carrier rates

• Weight and size of the order

We currently ship within Rural Australia. International shipping may be added in the future.

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3. Delivery Timeframes

Standard delivery: 5-10 business days
Express delivery (if selected): 3–7 business days

Delivery delays can occasionally occur due to postal network issues outside our control.

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4. Lost or Delayed Packages

If tracking shows your parcel as delayed, lost, or delivered incorrectly, please contact us and we will liaise with Australia Post to resolve the issue.

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5. Incorrect Shipping Information

Customers are responsible for providing accurate address details.
We cannot refund or replace orders shipped to incorrect addresses entered at checkout.

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6. Contact

For shipping questions:
📧 hello@swellnessguide.com